Troubleshooting Guide

Find solutions to common issues, troubleshoot integration errors, and learn how to get help from our support team when you need it.

Help Resources

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Quick Problem Lookup

🔐 Authentication & Access

Common symptoms:

• "Failed to login" or "Invalid credentials"
• "Session expired" messages
• Unable to access dashboard after login

View authentication solutions →

📝 Content Generation Issues

Common symptoms:

• "Content generation failed" errors
• Articles stuck in "generating" status
• Low-quality or irrelevant content

View generation solutions →

🔌 Integration Problems

Common symptoms:

• "Connection failed" or "Invalid credentials"
• Content not appearing on website
• Platform-specific error codes (403, 401, 500)

View integration solutions →

💳 Billing & Wallet

Common symptoms:

• "Insufficient balance" errors
• Payment method declined
• Subscription issues

View billing solutions →

🎯 Keyword Management

Common symptoms:

• Keywords not being used for generation
• Schedule not triggering
• Cluster organization issues

View keyword solutions →

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Diagnostic Steps

Before contacting support, try these diagnostic steps:

1. Check System Status

Verify that Forest SEO services are operational:

• Dashboard accessible at dash.forestseo.com
• API responding (check API status)

2. Review Recent Changes

Identify what changed before the issue occurred:

• New integration added?
• Settings modified?
• Payment method updated?

3. Check Error Messages

Note the exact error message and when it appears:

• Screenshot the error
• Note the timestamp
• Identify the specific action that triggers it

4. Test in Isolation

Try to reproduce the issue:

• Test with a simple keyword
• Use a different browser/device
• Try in incognito/private mode

5. Review Documentation

Check relevant documentation:

• Features documentation
• Integration setup guides
• API documentation

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Platform-Specific Issues

WordPress Integration

Most common issues:

• REST API disabled or blocked
• Authentication plugin conflicts
• Insufficient user permissions

View WordPress troubleshooting →

Ghost Integration

Most common issues:

• Invalid Admin API key
• Wrong API URL format
• SSL/certificate problems

View Ghost troubleshooting →

Tilda Integration

Most common issues:

• Public API key not set
• Project ID incorrect
• Page ID not found

View Tilda troubleshooting →

Wix Integration

Most common issues:

• OAuth scope insufficient
• Site ID mismatch
• Webhook delivery failures

View Wix troubleshooting →

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Getting Help Fast

Self-Service Resources

1. Common Issues Guide - Start here
2. Integration Errors - Platform-specific solutions
3. Tutorials - Step-by-step guides
4. FAQ - Answers to frequent questions in each doc section

Contact Support

When you need direct assistance:

• 💬 Live Chat - Fastest response for urgent issues
• 📧 Email Support - Detailed questions with screenshots
• 💼 Enterprise Support - Dedicated account manager (Enterprise plans)

Contact support →

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Error Code Reference

Common HTTP error codes and their meanings:

View detailed error solutions →

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Preventive Maintenance

Regular Checks

• ✅ Test integrations monthly - Ensure connections are healthy
• ✅ Monitor wallet balance - Avoid service interruptions
• ✅ Review generated content - Maintain quality standards
• ✅ Update payment methods - Before expiration dates

Best Practices

• 📋 Keep API keys secure - Never commit to version control
• 🔄 Rotate credentials - Change API keys every 90 days
• 📊 Monitor usage - Track API calls and content generation
• 🔔 Enable notifications - Get alerts for important events

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Additional Resources