Brand monitoring
Know what's said about you — across the web and the AI answers.
Reputation Monitoring watches your brand across review sites, social, SERP, and AI/GEO engines. It ingests mentions and reviews, tracks sentiment and share of voice against competitors, and drafts on-brand responses — with crisis alerts when something spikes. Available on every plan; paid tiers raise the limits.
The pain
Why teams find out too late
- Mentions are scattered across reviews, social, news, and SERP with no single view
- AI engines summarize your brand and you have no idea what they're saying
- A negative spike becomes a crisis before anyone on the team notices
Coverage
Monitor web, social, SERP — and the AI engines.
Each brand profile watches reviews, social, news, forums, listings, and SERP, plus GEO visibility across AI engines. Mentions and reviews are ingested, deduped, and made searchable, with heavy text kept out of the listing view.
- Reviews, social, news, forums, listings, and SERP
- GEO / AI-engine visibility (directional, LLM-judged estimates)
- Mentions and reviews ingested, deduped, and searchable
Intelligence
Sentiment and share of voice vs your competitors.
A nightly composite Reputation Score blends review, AI-visibility, social, SERP, and listings signals. Sentiment trends and share-of-voice benchmarks show how you stack up against the competitors you track.
- Nightly composite Reputation Score on every tier
- Sentiment trends across surfaces
- Share-of-voice benchmarks vs tracked competitors
Respond
AI-drafted, on-brand responses and crisis alerts.
Turn a negative review, a competitor-owned SERP slot, or a GEO citation gap into brand-voiced remediation content. Threshold and anomaly detection raise crisis alerts and route them to the right people.
- On-brand response and remediation drafts
- Threshold plus anomaly / crisis detection
- Routed alerts with quiet-hours and severity floors
Where this fits
Where this fits in the loop
Reputation Monitoring sits alongside the Listen phase: the same brand and competitor signals that flag a crisis also reveal which AI answers and SERP slots a competitor owns — feeding the content and outreach decisions that win them back.
“Free let us watch one brand and a few keywords from day one. When we upgraded, the same dashboard just tracked more surfaces and competitors.”
Mira Sato
Head of Growth, Loopcart
Ready when you are
Run the whole loop in one workspace.
Start free, no card required. Or book a 20-minute walkthrough on your actual pages.